Privacy PolicyEffective Date: [12/05/2024]
The Soulutions Centre (TSC) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other relevant privacy laws.
1. Information We CollectWe may collect the following types of personal information:
⚫Personal Details: Name, address, date of birth, phone number, email address.
⚫Health Information: Medical history, mental health records, and any information shared during consultations.
⚫Payment Information: Credit/debit card details, bank account information for processing payments.
⚫Website Usage Data: IP addresses, cookies, and browsing behaviour to improve website functionality and user experience.
2. How We Collect Your Information
⚫Directly: When you provide information via forms, consultations, or online bookings.
⚫Automatically: Through website analytics tools and cookies when you visit our website.
⚫Third Parties: Referrals from healthcare providers or other authorised entities with your consent.
3. How We Use Your Information
⚫We use your personal information for the following purposes:
⚫To provide therapeutic services and manage your treatment.
⚫To communicate with you regarding appointments, updates, and follow-ups.
⚫To process payments and issue invoices.To comply with legal, regulatory, and insurance obligations.
⚫To improve our services and enhance client care.
4. Disclosure of Your Information
We may disclose your personal information to:
⚫Your healthcare providers or referring practitioners (with your consent).
⚫Medicare, private health funds, or the NDIS for claims and payments.
⚫IT service providers for secure data storage and system management.
⚫Regulatory authorities as required by law.
We do not sell or share your personal information for marketing purposes.
5. Data Security
TSC takes reasonable steps to protect your personal information from unauthorised access, misuse, or loss.
These measures include secure data storage, encryption, and regular audits of our systems and practices.
6. Your Rights
You have the right to:
Access your personal information.Correct or update your information if it is inaccurate or incomplete.
Withdraw consent for specific uses of your information.
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached your privacy.
7. Cookies and Website Usage
Our website uses cookies to enhance your browsing experience.You can manage cookie preferences
through your browser settings. We may also use third-party analytics tools to understand website
traffic and improve user experience.
8. Changes to This Policy
TSC may update this Privacy Policy from time to time. We encourage you to review it periodically for any changes.
Updates will be posted on our website with the revised effective date.
9. Contact Us
If you have questions about this Privacy Policy or wish to access, update, or delete your personal information,
please contact us:
info@thesoulutionscentre.com